Last Updated: 20/08/2025
At Mediator.com.ge, we strive to provide reliable and user-friendly hotel management software. This Refund Policy outlines the terms under which refunds may be granted for our services.
All subscription payments and service fees are non-refundable, except as explicitly stated in this policy.
Customers are responsible for reviewing the features, pricing, and terms before subscribing.
Any trial period (if offered) allows you to evaluate the software before committing to a paid plan.
Refunds may be granted only in the following cases:
Service Failure – If our software is unavailable or non-functional for a continuous period of more than 72 hours (excluding scheduled maintenance).
Duplicate Payment – If you are charged twice for the same subscription.
Unauthorized Transaction – If payment was made without your authorization and confirmed by our payment provider.
Refunds will not be issued for:
Change of mind after purchase.
Partial use of a subscription (e.g., you cancel midway through the billing period).
Failure to use the service or take advantage of all features.
Issues caused by third-party services (such as internet outages, hotel systems, or payment gateways).
To request a refund, please contact us within 7 calendar days of the payment date at:
📧 mediator@deliverers.ge
Your request must include:
Full name and account email.
Transaction ID or invoice number.
Reason for the refund request.
Approved refunds will be processed to the original payment method within 10–15 business days, depending on your bank or payment provider.
Mediator.com.ge is not responsible for delays caused by financial institutions.
We reserve the right to update this Refund Policy at any time. Updates will be posted on our website with the “Last Updated” date.